Privacy Policy of Total Phone Fix

This Privacy Policy of Total Phone Fix spells out the obligations of the Users/Members (both Contractors and Clients). This Privacy Policy is in continuation of the Terms of Service of Total Phone Fix, therefore both documents should be read together.

This privacy policy has been developed in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). PIPEDA sets out rules for the collection, use and disclosure of personal information in the course of commercial activity as defined in the Act. Along with PIPEDA, this privacy policy is also in compliance with Provincial Privacy Laws, such as:

British Columbia: Personal Information Protection Act
Alberta: Personal Information Protection Act

This Privacy Policy also complies with The Federal Trade Commission Act (15 U.S.C. §§41-58) (FTC Act), the Electronic Communications Privacy Act (18 U.S.C. §2510), and the Computer Fraud and Abuse Act (18 U.S.C. §1030) of the United States of America.

Total Phone Fix shall not:
(a) be subject to any obligations of confidentiality regarding any User Generated Content except as specified in this Privacy Policy, or as otherwise specifically agreed to by us or required by law;
(b) be obligated to pay you or any third party any compensation for any User Generated Content; or
(c) be required to respond to any of your submissions as User Generated Content.

Information That We Collect

When you register with Total Phone Fix, you’ll be asked certain questions in your application to help us create your account.

Such data is managed and controlled by the user. Total Phone Fix neither controls nor shares such data with third parties and shall not be liable for the loss of any such data.

Information shared by users while creating an account may include:

Profile Information: Name, email, phone number, geo-location, delivery address, etc.
Surveys: Insights into our services and testimonials.
Promotions: Details provided during events, contests, or offers.
Customer Support: Data shared when contacting our support team.
Communications: Chats and content you publish.
Usage Information: Date/time of login, searches, clicks, referring webpages, and ads you interact with.
Dispute Resolution: Information provided for product or service issues.

How We Use Your Information

We use collected information to:

Enable product delivery to your doorstep
Improve website functionality and fix bugs
Enhance user experience and service offerings
Notify you of updates and promotions
Allow participation in interactive features
Address account issues, enforce policies, and respond to inquiries

With your consent, we may also send promotional emails, newsletters, and updates about new services.

We may release personal information when required by law, for fraud prevention, or to protect the rights and safety of Total Phone Fix and its users.

Cookies

We use cookies to enhance website performance and improve user experience. These cookies do not contain personal information and can be disabled in your browser, though some features may not work properly without them.

Opting Out / Unsubscribe

We comply with Canada’s Anti-Spam Law (CASL). Users may unsubscribe from promotional emails by clicking the “unsubscribe” link in our emails or updating their account settings.

Data Retention

We retain your data as long as your account exists. If you want immediate deletion, you may request so by emailing us.

Security

We strive to protect your data but cannot guarantee 100% security. Users are responsible for maintaining the confidentiality of their passwords.

California Residents (CCPA)

If you reside in California, you may request disclosure of what personal data has been shared with third parties for marketing purposes. Proof of identity may be required.

International Users

By using our services, you consent to the transfer and storage of your data in Canada or other countries where Total Phone Fix operates.

Social Networks

If you link social media or email accounts to Total Phone Fix, you authorize us to collect certain information in accordance with this Privacy Policy.

User Data Rights (GDPR & Others)

Users have the right to:

Request details of collected data
Access their data
Update/correct data
Delete data
Withdraw consent to data collection

Third-Party Websites

Our services may link to third-party sites. Total Phone Fix is not responsible for third-party privacy practices, and we encourage you to review their policies before sharing personal information.

Child Protection

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If discovered, such data will be deleted immediately.

Contact Information

If you have questions about this Privacy Policy, please contact us:

📍 Address: 3719 N Fry Rd, Suite B, Katy, TX 77449
📞 Phone: +1 (713) 429-2205
🌐 Website: www.totalphonefix.com